1. I'M HAVING A PROBLEM CHECKING OUT. WHAT DO I DO?
See if something below solves your problem:
- Check for any out of stock items, these must be removed prior to checkout.
- Are all the required fields completed, including shipping address and shipping method?
- Check your browser or try using another one, make sure your clock settings are accurate.
Still can’t checkout? Contact customer service via live chat or Submit a Ticket for assistance.
2. I CANNOT ADD ITEMS TO MY CART
- Item is out of stock
- Minimum purchase limit has not been met
- Required fields missing information
- Website or network problems.
4. HOW DO I CHECK MY ORDER INFORMATION?
The payment confirmation email contains the details of your order. You also can login to your Hit Zero Nutrition account and check the MY ORDERS tab for order information.
You can also contact our customer service with your order number and we will be happy to provide you with the details of your order.
We encourage you to keep your order number until delivery to facilitate order inquiries. Your order number is the same as your invoice ID.
5. WHY HAVEN’T I RECEIVED ANY EMAILS OR REPLIES AFTER PLACING MY ORDER?
Your email address may have been entered incorrectly or blocked by spam filters. Please change your spam filters or check your junk mailbox. Please use your primary email to ensure you receive timely updates.
6. HOW DO I CHANGE OR CANCEL AN ORDER AFTER IT HAS BEEN SUBMITTED?
To cancel or change your order, please email our customer service at firstname.lastname@example.org
We will be happy to stop the order if we can, however, our order fulfillment system is designed to ship orders as quickly and efficiently as possible. Therefore, your order may already be in the shipping process, and in that case, we will not be able to change or cancel your order. If your order can't be canceled and you still don't love it after it has arrived and want to return/exchange it, our customer service department will be happy to assist you.
SHIPPING & DELIVERY
1. HOW LONG BEFORE I RECEIVE MY ORDER?
Orders will be shipped within 2-5 business days of receipt, with the exception of personalized jewelry orders. You'll receive a tracking number by email automatically once it is sent out. The specific delivery time will depend on the shipment method you chose.
Shipping estimates are from the day of shipping not from the order submission date. Customers are responsible for lost orders due to incorrect shipping information.
2. HOW CAN I TRACK MY ORDER?
You will receive a tracking number by email once the order is sent out, you will be able to track the order status in the top right corner of any Hit Zero Nutrition page by clicking “Order Status”.
To track your order:
- Go to Order Status page.
- Enter the tracking number when sent you after shipping your order, then click “Check”
- Click the “Track” button for more detailed information.
3. WHAT SHOULD I DO IF MY ORDER TRACKING INFORMATION IS NOT UPDATED?
This means that the tracking information hasn’t been updated in the online tracking system in time, though the actual order status may have already been updated. Please try again later to see if the information has been updated. If there is no movement within a week, please feel free to contact our customer service via live chat or by submitting a support ticket for assistance.
4. WHEN CAN I EXPECT TRACKING INFORMATION? I DIDN'T RECEIVE ANY NOTIFICATION EMAILS OF AN ORDER CONFIRMATION OR TRACKING, WHERE CAN I GET THAT?
Typically the shipping carriers update their system slowly (several days may pass before you get tracking). If you haven't received it within a week's time frame, first we would advise to check your spam/junk folder, and make sure you entered your correct email address upon ordering. Or if you decided to create an account here then you can also check there. If all else fails and nothing is there, please contact us directly at the above-mentioned email and we can assist you!
5. DO YOU SHIP WORLDWIDE?
Yes! If your country is not listed, please feel free to contact us. Please note that we are not responsible for any local taxes or customs fees that might be imposed by your country.
6. WHERE DO YOU SHIP FROM?
The majority of our inventory is sold from our warehouses in China with a select few items from other distributors in other countries including here in the United States. That being said, sometimes your order may come in different packages at different time
1. IS IT SAFE TO PLACE AN ORDER ON THE INTERNET?
Hit Zero Nutrition uses a number of safety precautions to protect your personal information from unauthorized use. We use the latest security technology, which includes data encryption, server authentication, message integrity, SSL Certificate and Trust wave – which is like keeping your PayPal and credit card information in a bank vault. We can assure you our site is secure, and we have implemented the most advanced security measures. Our customers’ security and privacy has always been a top priority.
2. WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept multiple payment methods including: PayPal, credit cards, and debit cards. We are unable to accept payment via cash on delivery or bank transfer. You can select your payment method once you proceed to checkout.
3. WHY MY PAYMENT FAILED?
Credit card payments fail for the following reasons: insufficient funds; purchase not authorized by the card owner; incorrect account/billing details; or expired credit card. If none of these issues apply, please contact customer service with your order number, name and email address and we will email your invoice to assist in processing your order.
FAILED DELIVERY & ORDER LOST POLICY
1. WHAT SHOULD I DO IF I DO NOT RECEIVE MY ORDER?
We encourage you to track your order online avoid issues in the delivery process. If the delivery timeframe has passed, please contact your postal carrier with the tracking number, as well as Hit Zero Nutrition customer service. If your order is lost and your shipping address is correct and deliverable, we will arrange for a free replacement or issue an immediate refund upon confirmation.
- Shipping estimates are from the day of shipping not from the order date.
- Customers are responsible for lost orders due to incorrect shipping information. So please make sure your address is correct and deliverable.
3. WHAT IS YOUR REFUND POLICY?
Refunds are processed within 24-48 hours after you received confirmation of the cancelation. The amount of time it takes for the refund to show on your credit card or PayPal account depends on the policies of these institutions.